What We Do…

We Help Clients Grow
With Customer-First Experiences & Strategies.

Sam's Guide To B2B Customer Experience Evolution

We Know Business Growth.

Organizational growth doesn’t have to be elusive…

Modern consumers and business leaders are online and increasingly relying on digital interactions to gather information, make purchasing decisions, and fulfill their needs.

Our GUIDE TO GROWTH™ will help you implement the digital strategies and tools to attract, engage, and delight customers at scale. Together—we’ll set you on the path to digital maturity and growth—freeing you to focus on your business.

Let’s Chart Our Path Together

DISCOVERY

Every engagement begins with a discovery phase. It’s important that we take time to understand your business, capabilities, tech stack, and operations so that we can define goals and plot an effective course for success.

Exploration & Planning

Meet your GROWTH TEAM as we learn about your business, customers, unique value, brand/positioning, and team members—providing critical foundation and understanding for our journey together.

Brand & Journey Mapping

In our early workshops we’ll clarify your messaging, positioning, and approach—as well as outline your current vs idealized customer journey. Together, these will inform our strategy and roadmap for future growth.

Goals & Measurement

Our success is rooted in Agile and the iterative process. With a roadmap and strategy—we’ll define goals and leverage measurement tools to pursue continuous improvement. Then we iterate, measure, and repeat

Then We Get To Work

With a deep understanding of your business, goals, and digital roadmap—we’ll focus on your highest-value opportunities first to help you transform your customer journey.

Stand Out & Get Found

Attract

Your brand is your most valuable asset. We’ll help you tell your story and reach new heights to drive organic traffic, generate more leads, and wow prospects.

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Websites & SEO

Content Marketing

Content Marketing

Conversion Optimization

Conversion Optimization

Marketing Automation

Marketing Automation

Social Media & Paid Ads

Social & Paid Ads

Data & Web Analytics

Data & Web Analytics

  • Websites & SEO
  • Content Marketing
  • Social & Paid Ads
  • Conversion Optimization
  • Marketing Automation
  • Data & Web Analytics
Attract | More Website Visitors and Brand Awareness
Engage | Qualified Leads & Sales Enablement
Nurture Leads & Sell Effectively

ENGAGE

Empower your teams to close more deals. Maximize your sales opportunities with digital tools and strategies that create a low-friction and repeatable buying journey.

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Integrated CRM

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Lead Gen & Qualification

Nurturing & Automation

Nurturing & Automation

Sales Operations

Sales Sequences & Playbooks

Sales Operations

Sales Collateral

Sales Funnels & Metrics

Sales Funnels & Deal Mgmt

  • Integrated CRM
  • Lead Generation & Qualification
  • Nurturing & Automation
  • Sales Operations
  • Sales Collateral
  • Sales Funnels & Metrics
Empower Customers & Foster Loyalty

DELIGHT

Champion your customers. Make it easy for your customers to get results and achieve success and they will love doing business with you.

Customer Portals

Customer Portals & Self-Service

Knowledge Management

Knowledge Management

Helpdesk & Ticketing

Helpdesk & Ticketing

Learning Management Systems

Learning Management Systems (LMS)

Chat, Bots, & Automation

Chat, Bots, & Automation

Voice of Customer

Voice of Customer

  • Customer Self-Service
  • Customer Portals
  • Helpdesk & Ticketing 
  • Knowledge Management
  • Service Enablement
  • Voice of Customer
Delight | Happy Customers & Word of Mouth Marketing

Growth. Powered by Digital CX.

Success in the modern age is digital.

Organizations that embrace Digital Customer Experience (CX) are able to build and maintain relationships at scale. Become more agile, resilient, and prosperous with digital strategies that enable you to spend more time focused on your customers.

Our GUIDE TO GROWTH™ will help you transform your business into a lean, GREEN, selling machine.

What We Do | Guide To Growth Framework | SequoiaCX

We created this resource for you to explore:

  • The value of a cohesive Digital CX strategy
  • The importance of aligning marketing, sales, & service
  • The advantages of a Growth partner vs hiring in-house
  • If your business is a good fit
  • Results from other industry leaders
  • And much more…

Who We Serve

We’re not your typical creative agency. We’re a GROWTH Agency that focuses on Customer Experience. We work with growing SaaS, MedTech, and B2B companies that understand the value of digital platforms paired with customer-focused strategies to streamline operations, lower cost to serve, and delight customers at scale.
Growing

MedTech

Medtech organizations face complex buying journeys with multiple decision makers and gatekeepers in highly regulated environments. We specialize in working with growing Medtech companies that understand the importance of streamlined digital strategies and customer success efforts to delight and serve customers at scale.

Growing

B2B

B2B challenges are often associated with complex buying journeys—requiring close, personalized lead nurturing and engagement. We work with growing B2B companies that understand the value of leveraging digital strategies and shared partner success models to form better customer relationships.

Growing

Startups

We know the challenges startups face. We work with growing startups that understand the importance of digital strategies and the critical role they play in standing out and scaling. Together, we can augment and empower your team to garner VC attention, attract talent, and collect brand promoters—so you can focus on reaching the next milestone.

Tech For Growth

We know tech. Our agnostic approach means that we always deliver solutions that fit your business and seamlessly interact with your systems. Lower tech debt, empower your teams, and get critical data-driven insights—effortlessly.

SequoiaCX | A Digital Growth Agency | Inspiring Growth Through Customer Experience

Ready For Growth? Let’s Chat!

Learn how SequoiaCX can help transform your business to reach new heights!
Schedule A Call With Us
Learn how SequoiaCX can help transform your business to reach new heights!
Schedule A Call With Us