We’ve prepared The Ultimate Customer Success Metrics Calculator to serve as an invaluable resource in helping you identify, measure, and harness the most important metrics and KPIs related to your customer-focused teams and efforts.
In this download, you’ll receive a spreadsheet with pre-programmed formulas to help you measure your customer experience and create benchmarks for future efforts. For many organizations—the initial effort of gathering data and setting benchmarks is one of the most difficult hurdles to getting started with customer success—and even digital transformation. Don’t worry—we’ve got you covered.
This calculator (spreadsheet) provides insights into the following customer success metrics & KPIs:
- Net Promoter Score (NPS)
- Customer Acquisition Cost (CAC)
- Customer Lifetime Value (LTV)
- LTV:CAC Ratio
- Customer Satisfaction Score (CSAT)
- Customer Effort Score (CES)
- and more…